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"I booked a hotel with a pool but the pool was FREEZING. "

"We rented a car and there was parking close by"

"The room I stayed in needed an updated bathroom overall the building still looks like it needs some updates, corridors, coping paint, and and to get to the section where I was staying in the eye section it was quite a bit far from the lobby. This was OK for a two nights stay that I was there you know and it was pretty. The price was pretty good. "

"No one was at front desk when I arrived. I needed up having to call. Kitchen wasn’t equipped with anything to cook with. Sheets were stained:/ Did like the pool hours however the pool was too packed to swim. "

"Airport shuttle via Globe airport parking was great. On time, quick transfer to the airport. Driver gave helpful information about the new airport. Note that there is an extra fee to leave your car at the LaQuinta parking lot."

"This was our 2nd stay here. It was just as great as the 1st time. The staff are amazing, friendly, and always smiling. The room was clean and perfectly equipped for my specific needs."

"This was a very disappointing experience, especially for a Hilton property. When my friends and I arrived, we spoke with the valet attendant, Scott, because we were attending a concert and likely would not be staying overnight. We asked if we could pay the 12-hour valet rate instead of the $49 overnight rate. Rather than listening to our explanation, Scott repeatedly interrupted us and told us he would charge us twice. He then told us we could “go park somewhere else and pay a cheaper price.” The interaction felt dismissive and unnecessarily rude. Despite the interaction, we paid the valet fee and continued with our evening. When we returned from the concert around 11 PM, we attempted to shower and discovered that the water in our room was completely freezing cold. We waited and tried again, but the water never warmed up, making it impossible to shower. When we checked out, we informed Wayne at the front desk about the issue. Wayne was professional and kind, and he offered to move us to another room. However, given the earlier negative experience and the inconvenience we had already experienced, we declined and chose to leave. Wayne did explain how we could escalate our concerns. Unfortunately, when we went to retrieve our vehicle from valet, we encountered another unpleasant interaction with Matt, who was also rude when we asked if there was any possibility of adjusting the valet charge since we had not stayed overnight as we originally explained. I WOULD NEVER BOOK AGAIN."

"21C was the hotel to stay in Cincinnati, but not anymore. Our room was so stuffy and smelled like it had not been slept in for weeks. The hallways were humid and sticky. The artwork in the room appeared worn out. The shower/tub floor was very slippery. You could barely see out of the windows because the windows were so dirty. There was no refrigerator/bar refrigerator in the room. And a room service was not available after 10 pm Also, as we were getting ready to go to sleep, the fire alarm started chirping in our room. We called the front desk. They said they take care of it, but then they never did but the chirping stopped. The check-in and checkout process was very easy And then I was double charge for the room which I’m still trying to get corrected."

"Coffee hard to come by. Only 2 cups in room and asked front desk for more and they said housekeeping would drop some off - never did. Pool closed for repairs. Called guest services multiple times for coffee cups and no answer. Had to leave hotel to find coffee nearby. Buffet breakfast fake eggs, no access to water or juices, no waffles or pancakes. Terrible table service. Clean hotel - thats about it. "